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Look back at Healthwatch Lincolnshire’s work on missed appointments

7th January 2019

This week the BBC ran an article highlighting the cost of missed appointments. Missed GP appointments ‘cost NHS England £216m’

We wanted to take this opportunity to look back as Healthwatch Lincolnshire raised this in 2014 as a significant problem with an estimated £6m price tab for Lincolnshire.

During 2014 Healthwatch Lincolnshire conducted research to understand the situation regarding patients not attending their GP appointment. The original 2014 report can be downloaded here Report on the Impact of Patient DNA

  • We discovered the average cost of patients DNAs in GPs across Lincolnshire to the NHS was £6,632,000.

In 2016 we did some follow up work where we conducted a further survey which focused more on the reasons ‘why’ patients and service users are not attending their health or care appointments.

  • 1 in 4  respondents told us that during the last 12 months they had booked an appointment they hadn’t attended

Patients told us that organisational barriers such as transport and appointment booking problems were the 2 biggest reasons why they couldn’t attend.

  • Simply forgetting the appointment was the third most common response

You can read the full report here DNA report