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John Coupland Hospital

Ropery rd, Gainsborough, Lincolnshire. DN21 2TJ 01427 816500 Get Directions

NHS Patients Accepted

4.64/5 based on 167 reviews
4.64/5167

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Everything I expect of having hearing aids was carefully explained, including the problems

5/5

Blood room

5/5

Blood clinic
Attend every two weeks

5/5

no comment

5/5

no comment

5/5

Blood clinic
Very convenient for the people of Gainsborough and surrounding villages to come for blood tests. Awful if it closed. Surprised JCH is not used for more things. Much easier than going to Lincoln County.

5/5

Day Surgery

5/5

Blood clinic
Very good - don\'t have to wait too long treated well- no complaints
Don\'t want JCH to close.

5/5

Only thing I would say hospital A+E closed too early

5/5

Bloods

5/5

Blood clinic

5/5

Phlebotomy
I feel although the services provided are very good. The appointment system is all but useless especially in the GP part of the service.

5/5

General
Excellent, clean hospital. Lovely relaxed feel to hospital

5/5

no comment

5/5

Mobile Mammogram
Excellent - got appointment straight away after had to cancel one sent to patient. Only there a little while and got results within a week.

5/5

Always good staff friendly helpful No complaints at all.

5/5

Blood room

5/5

Haematology (Phlebotomy)
I have a phobia of needles and she was very patient and understanding. Made me feel a lot better.

5/5

Blood tests

5/5

Always been quick and make me feel comfortable.
Would hope service stays in Gainsborough

5/5

urology dept

5/5

Has been attending for a long time and no complaints about treatment, times etc.

5/5

Blood test Generally very good, friendly service and very local to me so helpful

5/5

Outpatients

5/5

In the 40 years we have lived in this area I have had numerous blood tests for warfarin levels and all staff from reception upwards have always made this a stress less experience.

5/5

Blood test

5/5

GP delays in appointments since Pottergate surgery closed min 3 weeks. Visit minor injuries unit instead of GP. Ring for GP appointment but attend minor injuries unit has become essential.

5/5

Blood test

5/5

no comment

5/5

I use this hospital all the time and I always get a great service all the time, My Doctor is an excellent doctor. I rely on him and this Hospital

5/5

no comment

5/5

A+E

5/5

no comment

5/5

I came with my wife all was being run effectively Blood clinic

5/5

Always like to use John Coupland hospital. But wish it could be used a little more. A+E etc.

5/5

People in blood room (staff people) was very nice and friendly.

5/5

Just an excellent service

5/5

Used Gainsborough and Boston Hospitals all very good. Op on foot at JCH- Nice people , clean Can't do enough for me. Helpful. No car parking fees which is good Dr doing op came and sat with me and talked to me. Spotlessly clean. Old hospital floors clean. Cleaner spoke to you . very nice.

5/5

no comment

5/5

Blood clinic
extremely nice, explain whats happening

5/5

Bloods

5/5

I went for follow up for Orthoptist problem. I also use this hospital for my INR and find it excellent. I was delighted to be in and out in half an hour. Wish this little hospital was more used. Wasted facility.

5/5

Blood room

5/5

Blood clinic
Very good care staff friendly and professional

5/5

Bloods

5/5

Rating for INR Clinic

5/5

no comment

5/5

Blood clinic
I would like to see JCH keep open as it is very convenient and the staff treat you well. I also regularly attend orthoptic clinic which is much more convenient than going to Lincoln.

5/5

I was at first a bit upset at the length of time it took to be seen, but, when it was our turn I realised that the service was fantastic, time was taken to make sure everything was covered far superior service than I can get from my GP

5/5

Blood room All fine

5/5

Blood clinic

5/5

Blood clinic

5/5

no comment

5/5

no comment

5/5

no comment

5/5

All Areas
The standard of care is excellent, friendly, cheerful, it's maintainance and over all of the hospital is lovely and clean to high standards

5/5

It's an excellent service from a small hospital which we can get to in a few minutes from home

5/5

Patient could not fault staff or environment when had carpel tunnel done.

5/5

I always find the staff at JCH excellent. I think its a great shame the hospital is not used for more.

5/5

Blood room
Always friendly staff, helpful and put you at ease

5/5

Very good in staff

5/5

Not long waiting times.Chose JCH because didn't want to go to Scunthorpe Hospital and do not like it. GP gave me option of 4 hospitals and chose JCH and pleased with the choice.
Urology dept.

5/5

Care has been excellent from the hospital. Prefers to come to to gainsborough to have blood taken than go to local GP surgery.

5/5

Physio / Porter Dept
Lost - Physio Dept seems to have been moved. Porter in reception has helped and given directions. Very friendly and helpful.

5/5

Blood test. Not much to tell been for blood test before staff always friendly put at ease. Not a fan of needlesbut not concerned. Professional service

5/5

Blood clinic
Had 2 operations that have gone very well. Treatment has been timely and good. All hospitals have been good Delay in Lincs for Cateract so went to Bassetlaw

5/5

Phlebotony

5/5

no comment

5/5

Ratings for ENT Department
I have attended ENT at Gainsborough for a number of years. Always friendly and professional and has reassuring staff within the Department.

5/5

blood test

5/5

minor injuries
2 hrs waiting in evening for minor injuries
GP practice waiting 8 weeks for appointment so having to use minor injuries unit. Health visitor service isn't what it should be for small children and babies.

5/5

Bloods

5/5

Very cheerful and helpful 2nd time this week been for blood test due to illness

5/5

Come to have bloods taken. Very friendly welcoming staff.
Blood room.

5/5

Bloods

5/5

no comment

5/5

Blood clinic

5/5

no comment

5/5

Blood clinic

5/5

Eye services. Referred to Birmingham Hospital (Selly Oak) Ocular Hypertension. Transferred to Lincoln County No concerns about treatment or services. Satisfied customer.

5/5

Blood test unit

5/5

Very good and quick
Blood clinic

5/5

Bloods/x-ray

5/5

no comment

5/5

A+E service at John Coupland works ok. I went there following a fall 2yrs ago and was treated at once.

5/5

I am a regular visitor to the blood room here at John Coupland due to ongoing treatment for Rhumatoid Arthritis. The staff are always excellent welcoming, friendly, reassuring, professional.

5/5

Blood clinic
No wait at all, straight in!

5/5

Always satisfied with the staff and their attitude - from blood room, A&E staff and nurses, X-ray and scan staff always been highly satisfied in all departments

5/5

no comment

5/5

Blood room
This hospital is excellent in every way. A valuable asset to Gainsborough

5/5

Blood clinic

5/5

Blood dept.

5/5

Brilliant Do recommend to friends - say if you have a problem get off and see them. Think it is important for men to get help so I tell them. As a Patient I feel you need to ask questions and talk about problems to get best from medical person.

5/5

Blood clinic
I Judged in accordance with my expectations

5/5

no comment

5/5

Audiology All enquiries, bookings are for the JCH branch have to be made via the phone at Lincoln Audiology and that can be a problem especially when you are deaf anyway.

5/5

no comment

5/5

Bloods

5/5

no comment

5/5

no comment

5/5

Whilst this is only a small hospital, it provides an excellent service with short waiting time. When I arrived at x-ray department, the reception booked me in straight away and within 5 minutes I was seen and x-rays taken. An excellent service with efficient staff members.

5/5

I much prefer to come to john Coupland. The waiting time is always quick compared to Lincoln and staff are very friendly

5/5

No problem
As much as I need.

5/5

Cronhs Outpatients
They are friendly they explain everything not long to wait.

5/5

no comment

5/5

I cut the tendon in my hand and needed an operation and they did a really good job of fixing it. Everyone involved were really helpful from reception right up to theatre staff. All were very kind and helpful and I think all of NHS do a brilliant job, I would just like to say thank you all.

5/5

No issues Waiting area perhaps needs decorating.

5/5

JCH excellent. Wish would spend more here and do more here. Always spotlessly clean Spot on at bloods at JCH Lincoln is bigger a lot more people so more difficult.

5/5

Phlebotomy Dept
Short wait only, caring staff

5/5

Blood test

5/5

Delays in GP appointments using Minor injuries instead of going to GP. Excellent drop in service

5/5

Blood room

5/5

no comment

5/5

Blood clinic

5/5

Return visit because blood sample lost. Needed to go back via GP to get test re-done when realised results not coming through

5/5

x-ray and Bloods

5/5

Good Treatment

5/5

no comment

5/5

no comment

5/5

Bloods

5/5

no comment

5/5

Blood clinic Staff are friendly and efficient

5/5

Bloods
Very nice staff

5/5

Bloods

5/5

Staff had poor attitudes, blunt and unwelcoming

4/5

Blood testing

4/5

Bloods

4/5

Dr has changed recently but not caused significant concerns. Liver function testing. some discomfort as a result of prescribed medication. Dr has reviewed the prescription and changed the medication

4/5

no comment

4/5

Minor Injuries:
Attitude of staff, treatment explanation, dignity and respect given and involvement in decisions were all perfect in my case. The quality of care would be the same if the unit had as much equipment as an A&E ward. The unit was not 100% clean but was close to, the waiting time was probably average for a minor injuries unit but maybe could be better.
This unit is perfect for proximity if you need to be seen quickly although for any more serious injuries I would recommend one of the slightly further away A&E departments.
The local GP service I receive at Cleveland is also very good although the waiting time for a GP appointment can be lengthy due to being under staffed. Overall I think the local health care service is very good although I have not experience of the social care

4/5

no comment

4/5

Phlebotany Always been quick polite service

4/5

Ratings for a previous visit, this was first visit for over a year, Wife has attended as well

4/5

Good service
Friendly staff
Close to me - not travelling far
Sometimes have to wait in waiting room for a while

4/5

no comment

4/5

gastroenterology

4/5

Eye test
Very good service. Didn't have to wait long when got there. 1st appt cancelled. from then on 2-3 cancelations by referral unit.
Then I took notice of John Coupland service and got in . Lot of unnecessary paperwork. When got there - friendly, explained where I needed to go and to be for tests

4/5

Blood test

4/5

Blood room

4/5

Blood clinic

4/5

no comment

4/5

Ratings for X Ray

4/5

Blood clinic
It doesn\'t smell like a hospital, somehow they keep it fresh and airy which I like. Hot in blood room, but fresh air when get out in corridor which I appreciate.

4/5

no comment

4/5

Waiting time at Hickman st not good different midwife. Hospital wait not too bad.

4/5

Bloods

4/5

1hr wait at least. Doesn't feel involved in care

4/5

People are nice
Need more staff- More GP's

4/5

Patient has been diagnosed and treated for Chrons Disease. Operations at other hospital sites. Overall satisfied with the level of care received.

4/5

Bloods

4/5

Blood clinic
Very quick service only here 1-2 mins very happy, reccommend to others.

4/5

Haematology

4/5

waiting times of 1 to 1 1/2 hrs

4/5

no comment

4/5

Lack of childrens toys in clinic.
waiting times in gainsborough vary, Lincoln worse

3/5

NO RATINGS OR OTHER DETAIL.
Minor Injuries Unit.
I am a regular here and they always sort me out. They know me and look after me for all the things I need. I fell yesterday and think I may have broken my wrist.

3/5

Rating for Gynaecology
Hadn't read previous medical records sent from GP.
Very poor care received, ended up walking out.

3/5

no comment

3/5

Blood room

3/5

Canteen closed due to staff shortages. Small menu of snacks available from main kitchen during the morning Opened for serving lunch.

3/5

Recently moved from Birmingham where I was in IVF treatment, but when we came here doctors asked me to reduce more weight. It's hard for me as I am thyroid patient. I am seriously very disappointed by the hospital, as I have been waiting sor last 3 years for my IVF treatment, but since I came to Gainsborough nothing has happened

3/5

no comment

3/5

Waiting times can be up to 2 hrs

3/5

Staff explain as much as possible. JCH does as much as it can do with resourses it has.

2/5

Diabetic clinic

2/5

no comment

2/5

I feel this hospital should be open 24 hrs, and should have a doctor on site in A+E at all times.
Should have an out of hours service as it is a long way to travel to Lincoln with poorly small children or the elderly. It has facilities for this just needs putting in place.

2/5

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