Recruiting for Case Studies:
Would you be happy to share your experience about raising concerns about care?
We want to hear from people who have raised a recent concern (or in the process of raising a concern) about the care they or a loved one have received.
We want to hear from people who wants to share their advice and tips with other people have raised a concern which resulted in a positive impact and want to share the importance of speaking up – to help themselves and others.
We are also interested to hear from any health and social care professionals who have had feedback shared with them and how that has helped improve service delivery
You can get in touch by contacting email@example.com or call 01205 820892 leave a message and someone will get back to you
In September 2020, the Care Quality Commission (CQC), Healthwatch England and local Healthwatch Lincolnshire launch a month-long focus encouraging people in England, with long term or invisible conditions to speak up about their or a loved one’s care!
The campaign also seeks to help understand the impact COVID-19 and the additional pressures placed on health and social care services. People with long-term health conditions are some of the most frequent users of health and care services and can be among the most vulnerable. However, we know they're also one of the best groups at feeding back on care – to know what services are working well and where care may need to be improved.
Research has shown us they are now less inclined to share their experience and we want to remind to people to continue to feedback on their care - or that of a loved one. Health and care services want more people to share their experiences so they can learn and find out how to help.
Through the campaign, we encourage people to feedback on care, both good or bad, as this information supports our ongoing monitoring of services. Everyone can play a part in improving care by directly giving feedback to services, and by sharing information and experiences with us so that we can act as well as highlight good care. We are keen to show stories from a diverse range of people.
The campaign aims to:
- Raise awareness of CQC, Healthwatch and the network, and how people can feedback about their care or that of a loved one
- Encourage people to share their experiences of care to support services to improve
- Encourage people to speak up when they have concerns with their care
How you can help
To support the campaign, we’re looking for people with long term or invisible illnesses who would be happy to share their recent experience of feeding back about care. We are looking for people with a range of experience including that as a parent, carer or advocate.
Experience could include:
- People who are in the process of, or have raised a recent concern about their care or a loved one – who wants to share their advice and tips with other people
- People who have raised a concern and about the care/a love one received which resulted in a positive impact and want to share the importance of speaking up – to help themselves/ loved one and others
- We are also interested to hear from any health and social care professionals who have had feedback shared with them and how that has helped improve service delivery.
We’ll develop a shortlist of case study stories. If you are shortlisted, you will be interviewed, and a summary of your experience will be written up. This will be shared with you for approval and once approved, offered to magazines and other consumer media as supporting material. We would like to include photos to accompany each written piece. The campaign focus launches in September 2020 and runs throughout the year.
We would like people to film short video clips (1 minute) with talking about their experiences and advice for other people. We will support people to film these and shared edited films back for approval. Once approved, feature on the CQC and Healthwatch websites, shared on social media and with consumer media.
You can view how we can used case studies in previous campaigns here.
Getting in touch
If you are interested in participating, either with a written story or participating in a filmed interview, please get in touch with the following information: Name, age, where you are from and a short summary of your experiences, highlighting anything you think would be particularly interesting to other people who may be exploring how best to raise a concern. In your summary please can you include:
- Your name, age and where in the country you are from
- Your long-term condition or invisible illness
- What you concern was about and when you had it – e.g. in the last 2 months or a year ago
- If you complained / raised your concern and if so how and with who, and what the subsequent action was
- If not, what prevented you from speaking-up at the time? E.g. you didn’t know how or didn’t think your complaint would make any difference
- What advice you may give to people in your position? E.g. raising concerns can have a positive impact on care
If you are interested in participating or would like any further information please contact: firstname.lastname@example.org or call 01205 820892 leave a message and someone will get back to you