Look back at Healthwatch Lincolnshire's work on missed appointments

This week [7th Jan 2019] the BBC ran an article highlighting the cost of missed appointments. Missed GP appointments 'cost NHS England £216m' We wanted to take this opportunity to look back as Healthwatch Lincolnshire raised this in 2014.
Missed appointments

This week the BBC ran an article highlighting the cost of missed appointments. Missed GP appointments 'cost NHS England £216m'

We wanted to take this opportunity to look back as Healthwatch Lincolnshire raised this in 2014 as a significant problem with an estimated £6m price tab for Lincolnshire.

During 2014 Healthwatch Lincolnshire conducted research to understand the situation regarding patients not attending their GP appointment.

Downloads

The original 2014 report can be downloaded below

The Impact of Patient DNAs

Did you know?

  • We discovered the average cost of patients DNAs in GPs across Lincolnshire to the NHS was £6,632,000.

In 2016 we did some follow up work where we conducted a further survey which focused more on the reasons ‘why’ patients and service users are not attending their health or care appointments.

Patients told us that organisational barriers such as transport and appointment booking problems were the 2 biggest reasons why they couldn’t attend

Key findings

  • 1 in 4  respondents told us that during the last 12 months they had booked an appointment they hadn’t attended
  • Simply forgetting the appointment was the third most common response

Downloads

You can read the full 2016 report here

DNA Report 2016