Chief Executive - Sarah Fletcher

Chief Executive Officer – Sarah Fletcher

Since leaving education I worked in local government and the private sector for 14 years until I came to the realisation that my career passion was working with people and make a real difference to their lives, resulting in me moving into the charity sector over 26 years ago.

My role as Chief Executive Officer is to support the strategic direction of our charity HWLincs and oversee management of operations, people, contracts and projects which includes our main contract Healthwatch Lincolnshire. Having been with HWLincs since 2013, I have taken development us from a blank sheet of paper to its current dynamic position.  I am exceptionally proud of the work that our Healthwatch Lincolnshire team has achieved on behalf of Lincolnshire residents and honoured that so many people put their trust in us every day to share their health and care experiences, reassured that their voice will help to make a difference.

In my spare time, I love spending time with my family, and when I get a few spare minutes like swimming, reading and walking my two rescue dogs.

01205 820 892

Our staff

Nicola Clarke – Operations and Development Manager for HWLincs

07485 338439

"Healthwatch has been central to my role since its inception in 2013.  My core responsibilities to the Healthwatch Lincolnshire contract are to provide overarching strategic support to the Healthwatch Manager and Healthwatch Steering Group as required, in addition I still like to keep my hand in through Healthwatch representation at external meetings with a particular interest in all things mental health and wider community wellbeing.  With many years experience within the health and care sector, the networks, contacts, local and national knowledge and experience can sometimes come in handy.  In addition to Healthwatch oversight, the main part of my current position within the wider charity is to develop complementary funded activity which helps us to ensure we sustain and deliver the Healthwatch contract now, and for many years to come."


Dean Odell - Healthwatch Contract Manager

01205 820 892

"Dean has a master’s degree in Forensic Psychology from the University of Lincoln and joined Healthwatch in February 2014. He began as a data analyst and is now the Healthwatch Contract Co-ordinator.

He is skilled in project design, survey creation and analysis and is responsible for overseeing the Healthwatch Lincolnshire contract, meeting key performance indicators as well as producing the annual plan and feeding work through the Healthwatch Steering Group. He ensures the public voice of Lincolnshire is at the heart of health and social care service delivery.   

In his spare time, Dean provides unique event entertainment as a magician and mind reader!

Julie Evans - Information Sign-posting & Safeguarding Officer

01205 820 892 or 07436 582001

"I have previous work experience in Health and Social Care roles over a period of 30+ years working in Care Homes, Home Care and a local private Hospital.

My current role as Information Signposting & Safeguarding Officer is to give information on how to resolve any health and social care concerns. I will also pass on compliments as requested. All your personal information will be kept confidential, the details of your issue will be recorded and shared with the relevant health and social care providers.  Whilst I am unable to take on casework, I will signpost you to other organisations who may also be able to help you further. 

Look forward to hearing your experiences in Health and Social Care.

Pam Royales - PA Administrator

01205 820 892

"I joined Healthwatch Lincolnshire in December 2017.  New to the area, I relocated from Greater Manchester, only 10 weeks earlier with my husband’s job.  I was looking for work that would help me feel part of the community and give me the commitment I needed to comfortably fit in.  HWL ticked all the boxes. With both NHS and Local Government background I bring with me my Administration knowledge and skills along with the experience, dedication and achievements gained in my role as a PA. I feel honoured and privileged to be part of such a fabulous team, settling in nicely I already feel that Lincolnshire is ‘home’ and I look forward to establishing my position with my colleagues at HWL and the challenges that lie ahead."

Oonagh Quinn - Involvement Officer

01205 820892

"I joined HWLincs as an Engagement Officer based in the East of the County in 2014.  This role changed in 2021 to Healthwatch Involvement Officer.  My skills lie within Equality, Diversity and Inclusion, working with harder-to-reach communities, workshop delivery and event organisation. One of my proudest achievements has been the development of the public event known as YourVoice@healthwatch.  This has evolved over the last few years into a very successful public facing event. The Event is supported by a working group consisting of three HWLincs Trustees and the Healthwatch Contract Manager. 

My role is varied and challenging!  From being a Healthwatch representative at a number of both strategic and operational meetings to delivering face to face sessions or talks and presentations, I enjoy working holistically with people and making a difference to their lives, no matter how small!"

Simon Parker - Volunteer and Membership Officer

Phone: 07436 581999


I joined the team at Healthwatch Lincolnshire in June 2022 as the Volunteer and Membership Officer. With a background of over 30 years in the charity sector, and later in retail and in Covid Test Centre management I enjoy using my skills and experience to grow and support our fantastic volunteer team.   

My role is to ensure public feedback is gathered by volunteers from a variety of health and social care settings and community venues. Volunteers are vital to Healthwatch Lincolnshire’s core role as the independent voice of health and social care, so recruiting, training, and retaining a strong volunteer team is essential. I aim to Support our dedicated and enthusiastic team of volunteers through my lifetime of working with, and supporting amazing volunteers, knowing that we’re helping make a difference to people in Lincolnshire.

Hannah Darley - Contract and Project Support Worker

Phone: 07485 338933


"Whilst studying for my master’s degree in Public Health at the University of Sheffield, I started volunteering for Healthwatch Sheffield. I was drawn to Healthwatch due to its promise of championing the public's view in relation to health and social care and I have witnessed this first-hand. Upon completing my degree and moving back home, I decided I wanted to continue volunteering, so volunteered with Healthwatch Lincolnshire before joining the team as (Job Title) in December 2021.

My role is to support the rest of the team and delivery of the Healthwatch contract through reporting, data analysis, participating in project activity and helping with information signposting - a little bit of everything!"