Patient experience of Hospital Discharge

Patient experience of Hospital Discharge – between March – August 2020

Healthwatch Lincolnshire took part in a joint national survey with Healthwatch England and the British Red Cross to understand people’s experiences of hospital discharge. We feedback what Lincolnshire people had to say.

  • 60% (28) of people said they were not given information explain the process of leaving hospital had changed due to COVID-19.
  • 55% (26) were not given information about who to contact if they needed further health advice or support after leaving hospital

  • 79% (37) people felt prepared to leave hospital

  • 6 out of 13 carers said they were not sufficiently involved and informed in decision making around discharge

  • 7 (15%) discharges occurred during the night (between 8pm and 8am) – 4 from Lincoln County Hospital, 1 Peterborough Hospital, 1 Grimsby hospital and 1 unknown


  • Ensure no one is discharged at night unless transport can be arranged: Patients who require transport should not be discharged at night unless transport home can be arranged. When discharging patients, checklists should be used to support conversations with patients and family/carers to ensure they have the immediate support they need.
  • Recognise the voluntary and community sector: The voluntary sector should be embedded into hospital discharge processes.
  • Involving carers and family: While visitation restrictions continue, special arrangements need to be put in place to ensure that families and carers can participate in patient decision-making during and after the discharge process, particularly for those with disabilities or additional needs. E.g. asking patients for a named carer at time of admission and ensuring they are contacted at every stage of decision-making.
  • Provide everyone leaving hospital a follow-up contact: ensure patients are assigned to a single point of contact for further support, in line with the national guidance.
  • Ensure follow up visits and assessments happen: Local and national efforts must be made to ensure everyone who may need a recovery plan is assessed after discharge.


Healthwatch Lincolnshire Hospital Discharge Presentation
Healthwatch Lincolnshire Hospital Discharge Report

This supports what people told Healthwatch England in their national report with the British Red Cross - 590 people's stories of leaving hospital during COVID-19.

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