#HWL19 - How we provide people with advice and information

Finding the right care or support can be worrying and stressful. There are a number of organisations that can provide help, but people don’t know where to look. Last year we helped 1,933 people access the advice and information they need.

You can come to us for signposting, advice and information in a number of ways including:

          • Over the telephone
          • Use our feedback form
          • Raise your concerns with our volunteers out in the community
          • Through our website
          • Email, letter or in person

Our Information Signposting service is totally free and confidential.

Going over and above made all the difference:

Mum: I was very worried about my child’s health and felt totally let down by NHS.  With Healthwatch help my child was given an appointment within a few days.  During the appointment they were given lots of tests and booked into a scan.

‘Many thanks for your help and support Julie’, ‘we have also been able to apply for home tutoring’.

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